Solutions
We don’t fear complexity; we organize it. We transform fragmented, messy systems into a highly organized, efficient, and sophisticated operation.
Omnichannel Commerce for Hardware & Home Improvement
Serve DIYers and pros from one unified platform that connects ecommerce, stores, marketplaces, and job-site delivery.
- Real-time inventory and delivery promises reflecting branch availability
- AI-native product discovery that understands specs, compatibility, and projects
- Modular platform: start with OMS, ecommerce, or microservices
If It's Not Ready for Pickup, You've Already Lost the Sale
Hardware is one of the highest-intent retail categories. Shoppers know what they need and they need it now. A fast, reliable BOPIS experience is the difference between winning and losing the sale.
19%
Decrease in Avg. Hrs to Fulfill (BOPIS)
58%
Decrease in Avg. Hrs to Fulfill (BOPIS)
39%
Decrease in Avg. Pickup Hrs
Trusted by leading home improvement and building supply retailers who run omnichannel fulfillment and pro channels on KIBO:
Where technical catalogs, pro buyers,
and tight timelines collide
Hardware buyers expect you to have every SKU, every size, and every delivery option, while your tech stack still thinks in simple products and one-channel orders.
- Complex attributes, specs, and fitment make products hard to find when search and navigation aren’t tuned for tradespeople.
- Split orders across stores, DCs, and vendors create spiraling costs when routing rules can’t balance margin, SLA, and capacity.
- Pro accounts, quotes, and job-site deliveries live in separate systems, so buyers never see a single, accurate view of pricing or availability.
KIBO gives hardware retailers and distributors a unified platform for ecommerce and order management, so every cart, quote, and delivery promise is backed by real inventory and orchestration.
Why hardware and building supply leaders
choose KIBO’s unified commerce solution
KIBO collapses fragmented commerce and fulfillment into a single, adaptive platform.
Unified
Unified network view across stores, DCs, and branches.
- Single view of inventory, orders, and fulfillment locations
- Associates and customers see same availability and options
Modular
Composable, not monolithic.
- Start with OMS, Inventory Visibility, or full Commerce
- Plug into existing POS, ERP, and 3PL via APIs/pre-built connectors
Complete
Built for DIY and pro B2B buyers.
- Support guest checkout, accounts, quotes, POs, and price lists
- Respect contract pricing while keeping experiences consumer-grade
Everything you need to run hardware
commerce on one modular platform
Hardware and building supply commerce spans complex catalogs, heavy and hazmat items, pro pricing, and multi-branch fulfillment. KIBO’s unified Commerce and OMS portfolio is designed for this complexity, with modular add-ons you can adopt as needed.
CommerceProductMulti-site management with localized pricing, B2B features, and no-code promotions.Order ManagementProductReal-time inventory visibility enables BOPIS, delivery, ship-from-store routing optimization.
SubscriptionsAdd-OnAutomate replenishment for consumables and recurring maintenance membership programs.Agentic CommerceAdd-OnAI agents can help build material lists, assist orders, generate optimized content.AI SearchAdd-OnVector and Semantic search finds exact technical SKUs using attributes, compatibility.Reverse LogisticsAdd-OnAutomated returns routing by condition, with exchanges and warranty.DropshipAdd-OnExpand assortment through vendors while controlling checkout and experience.CMSAdd-OnHeadless CMS and storefront builder for project content, buying guides, and how-to hubs.Products
Add-Ons
Key Capabilities Across the
Hardware Buyer Journey
Onboard, map, route, fulfill, return.
Step 1 — Discover & plan
Step 2 — Choose & configure
- PDPs expose specs, documentation, compatibility, and inventory by location
- Bundles and project lists group items into one offer or saved list
Step 3 — Buy anywhere
- Unified cart and checkout supports ship-to-home, BOPIS, curbside, and job-site delivery
- Flexible payment, tax, and PO options for DIYers and enterprise buyers
Step 4 — Fulfill & deliver
- OMS-driven order routing balances cost, SLA, and store capacity
- Fulfiller tools guide teams through picking and substitutions
Step 5 — Keep & grow
- Subscriptions, re-order templates, and saved project lists simplify repeat purchases for maintenance and recurring jobs.
- Analytics surface high-value customers and high-return SKUs
Built for DIY journeys and pro workflows
Hardware buyers can be weekend DIYers, serious hobbyists, or pros with strict SLAs. KIBO lets you serve all of them on one platform while tailoring catalogs, pricing, and fulfillment rules by customer type.
B2C & DIY Retail
- Launch content-rich storefronts with KIBO Commerce + CMS, or plug KIBO into existing headless front end.
- Expose accurate store inventory and pickup windows on PDPs and Cart.
- Bundle tools, supplies, and services into project-based offers.
B2B Pro & Trade Accounts
- Offer self-service portals with contract pricing, credit terms, and negotiated assortments
- Support quotes, approvals, and repeat project orders
- Blend pro and retail inventory with tight margin control
Unified commerce tech stack built
for merchandising teams and technical teams
Merchandisers
& Category Managers
- Manage category hierarchies and project-based groupings without code
- Tune AI Search to highlight in-stock, high-margin items
- Launch promotions by customer type using price lists and discount rules
- Publish buying guides and how-tos linking directly into shoppable experiences
Developers & Architects
- Build with REST, GraphQL APIs, SDKs, webhooks, and events
- Use API extensions to customize routing and pricing logic
- Introduce Packaged Microservices alongside existing systems and expand
- Leverage KIBO microservices, containerized deployment, and cloud-native infrastructure
More Revenue From Every Transaction
Hardware projects are rarely one-item purchases. A platform that surfaces the right related products at the right time drives basket size and customer satisfaction.
254%
Avg. Increase in Avg. Order Value
274%
Avg. Increase in Revenue
296%
Avg. Increase in Items Per Order
Start with the Problems
Hurting Margins Most
OMS & Inventory First
Best when: Service levels and freight costs are most painful.
Includes: KIBO Order Management or Inventory Promising to unify stock, promises, and routing while leaving existing commerce and POS in place.
Commerce &
Pro Portals First
Best when: You need better digital experience for pros and DIY buyers but can’t overhaul your ERP.
Includes: KIBO Commerce with CMS and AI Search add-ons ready to connect to current OMS and ERP.
Unified Commerce
+ OMS transformation
Best when: You’re ready to consolidate ecommerce, OMS, dropship, and reverse logistics.
Includes: KIBO Commerce + OMS plus AI Search, Dropship, Reverse Logistics, and optional Subscriptions.
FAQs
Can we support both consumer and pro buyers on one platform?
Yes. KIBO supports guest checkout, accounts, quotes, POs, and price lists in the same Commerce and OMS platform, so you can serve DIYers and pros without duplicating systems.
Does KIBO integrate with our existing ERP, POS, and WMS?
Yes. KIBO is API-first with pre-built integrations and connector patterns for ERPs, WMS/3PLs, and other systems.
How does KIBO handle complex routing and transfers?
Order Routing (included in the Inventory Promising module and KIBO Order Management / OMS) lets you balance cost, lead times, capacity, and business rules across DCs, stores, and vendors. Transfers and multi-step flows are supported via routing and fulfillment configuration.
Can we adopt just Inventory Visibility or Cart & Checkout first?
Yes. KIBO’s packaged microservices let you roll out Inventory Visibility, Inventory Promising, or Cart & Checkout as standalone modules and connect them to existing commerce systems.
Do we get real-time inventory?
Yes, REST & GraphQL, TypeScript/Java SDKs, and webhook/cloud events are supported.
Is there AI‑powered search?
Yes. KIBO R
The Leader in Commerce and Order Management, with AI that Acts. KIBO at NRF Europe 2026.
KIBO at RetailClub AI Festival 2026 | September 22, 2026
